Refund Policy

Refund Policy DHURANDAR11

1. Refund Eligibility

dhurandar11 offers a refund policy to ensure user satisfaction. Please review the following details regarding eligibility for refunds:

2. Subscription Refunds

Cancellation within Trial Period: If you cancel a subscription within a specified trial period, you will not be charged, and any pre-authorization holds on your payment method will be released.

Monthly and Annual Subscriptions: For users with monthly or annual subscriptions, if you experience technical issues that prevent you from using the app as intended and contact our customer support within 72 hours of the issue, you may be eligible for a refund for the affected period. Refunds will be considered on a case-by-case basis.


Multi-Month Subscriptions: For users with multi-month subscriptions, if you experience technical issues that prevent you from using the app as intended and contact our customer support within 72 hours of the issue, you may be eligible for a pro-rata refund for the affected period. Refunds will be considered on a case-by-case basis.

3. In-App Purchases Refunds

For in-app purchases, if you experience issues with a purchase (e.g., accidental purchases, technical problems), you may request a refund within 72 hours of the purchase. Refunds will be considered on a case-by-case basis.

4. Refund Process

To request a refund, please follow these steps:

  • a. Contact dhurandar11  Support: Reach out to our customer support at [....] within the specified time frames mentioned above.
  • b. Provide Relevant Information: When requesting a refund, please provide the following information:
  •     - Your name and contact information
  •     - A clear description of the issue
  •     - The transaction or purchase details
  • c. Case Review: Your refund request will be reviewed by our customer support team, and a decision will be communicated to you.

 

5. No-Refund Situations

Please note that dhurandar11 may not issue refunds in the following situations:
If you have violated our Terms and Conditions, leading to the termination of your access to the app.

If you have used a promotional code or voucher to receive a discount or free trial.

6. Contact Us

If you have any questions or concerns about the refund policy, please contact us at info@dhurandar11.com.